FAQ
Welcome to the Milou Style FAQ section! Here you’ll find quick answers to the most common questions about shopping with us.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been processed, contact us as soon as possible and we’ll do our best to accommodate your request.
Shipping
Q: Where do you ship to?
A: We currently ship only to the USA.
Q: How long will delivery take?
A: Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days.
Q: How much does shipping cost?
A: Shipping is completely free on all orders.
Q: Will I get tracking information?
A: Yes, once your order has been shipped, you’ll receive a confirmation email with tracking details.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. All returns are free, with no restocking fees.
Q: How do I return an item?
A: Simply contact us via email or phone, and we’ll send you a prepaid return label and instructions.
Q: How long does it take to receive a refund?
A: Refunds are processed to your original payment method within 14 business days after we receive and inspect your return.
Product Information
Q: Are your caps and apparel unisex?
A: Most of our products are designed to be street-ready and unisex, but specific sizing details are included on each product page.
Q: Do you restock sold-out items?
A: Some popular items may be restocked, while others are limited edition. Sign up for our newsletter to get updates on restocks.
Contact & Support
Q: How can I reach customer service?
A: You can contact us by:
📧 Email: selehattinbalciogluu@gmail.com
📞 Phone: +1 (308) 222-5073
We aim to respond within 24 hours on business days.
Business Information
Milou Style
97139 Les Abymes, 73220 Val-d'Arc, France
SIREN: 944368067
VAT Number: FR90944368067